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Contact us

At Ballys Casino, we strive to provide our customers with the best possible support experience. Our goal is to ensure that you have a seamless and enjoyable time playing on our platform.

Contact Us Options

We offer various contact options to help you get in touch with us quickly and easily:

  • Live Chat: Our live chat service is available 24/7, and we respond promptly to all messages.
  • Email Support: You can reach out to us via email
  • Phone Support: If you prefer speaking with one of our representatives directly, please call us on (1800) 225 597. Please note that phone support is available from 8 am to midnight AEST daily.

Frequently Asked Questions (FAQs)

We've compiled a comprehensive FAQ section to help address common queries and concerns. You can find it by clicking on the "Help Centre" link at the top of our website.

Verification Support

If you need assistance with account verification or have questions about our verification process, please don't hesitate to reach out to us via live chat, email, or phone.

Responsible Gambling Assistance

We take responsible gambling seriously and want to ensure that all our players gamble safely. If you're concerned about your gaming habits or would like some advice on how to manage your time at the casino, please contact our support team using one of the above methods.

Technical Support

If you encounter any technical issues while playing on our platform, we're here to help. Please visit our Help Centre for troubleshooting guides and frequently asked questions.

In cases where a problem cannot be resolved through self-service options or live chat, we may escalate your issue to a dedicated support agent who will work with you to find a solution as quickly as possible.

If you have any further concerns or require additional assistance, please don't hesitate to reach out.